The Incentive

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Deposit / Guarantee Policies

The full amount of the stay will be charged as a guarantee at the time of booking. Payment can be made in up to 10 interest-free installments, with a minimum installment of R$150.00 (one hundred and fifty reais). | If your card details are invalid or your balance is insufficient to cover full payment, your reservation will be automatically canceled. | Note: For payments by card, you must present a credit card at check-in in the name of the reservation holder or by completing the card usage acknowledgment form.
If you do not present the card at check-in, you will be asked to provide a new card upon arrival.
For bank deposits, use the information below:
LSH BARRA EMPREENDIMENTOS S.A - Bank: BMP Money Plus | BRANCH 0001 | CC 08193090-1 | CNPJ: 17.250.558/0001-28

Upon check-in, we will pre-authorize your credit card for R$300.00 per night as a guarantee for any extras during your stay. Upon check-out, you will be asked to release the credit limit. The refund timeframe will depend on the card issuing bank.

Cancellation Policies

Policy applicable on dates: 11/20/2025 - 11/22/2025
1/2/2026 - 2/13/2026
3/3/2026 - 3/5/2026
4/3/2026 - 4/4/2026
4/12/2026 - 4/21/2026
5/1/2026 - 5/2/2026
5/26/2026 - 5/31/2026
6/4/2026 - 6/6/2026
6/8/2026 - 6/11/2026
7/20/2026 - 7/30/2026
8/26/2026 - 8/29/2026
9/4/2026 - 9/7/2026
9/11/2026 - 9/13/2026
9/21/2026 - 9/24/2026
9/30/2026 - 10/3/2026
10/7/2026 - 10/11/2026
10/30/2026 - 11/1/2026
11/4/2026 - 11/7/2026
11/20/2026 - 11/21/2026

Reservations for high season may be changed and/or cancelled up to 7 days before the check-in date, with a refund/return of the amounts previously debited. After the 7-day period or in the event of a no-show, the hotel reserves the right to retain the full amount of the accommodation.

Policy applicable on dates: 12/29/2025 - 1/1/2026
2/14/2026 - 2/17/2026
12/27/2026 - 12/31/2026

There will be no refund in case of change/cancellation.

On other dates:

Reservations for low and mid seasons may be changed and/or cancelled up to 48 hours before the check-in date, with a refund/return of the amounts previously debited. After the 48-hour period or in the event of a no-show, the hotel reserves the right to retain the amount of the first night's stay.